Essential Job Duties:

Develop working relationships with customers and monitor engagement and progress thru mutual planning, problem solving and full case management assistance
Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
Offers referrals to community resources and services
Monitors participation and attendance
Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
Follow up with customers to ensure that their needs are met and questions and concerns are resolved
Interact with other team members to provide expertise and assistance in resolving participant issues
Maintain accurate and timely case notes on all customer contacts and document activities
Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
Travel to business sites, community resource agencies and itinerant sites to meet customers
Perform other duties as may be assigned by leadership
Type: Contract | Location: Michigan City, Indiana